training

Overview¶

On the Ticket Details screen, the old comments section has been disabled (commented out), and the Offline SLA & Action Updates widget has been moved to its place at the bottom of the screen.

Related: #3276 (Offline SLA / Offline Action Update)

Changes¶

• File: lib/screens/ticket_details_screen.dart
• Commented out the _TicketCommentsSection widget (comment list + add comment with attachments).
• Moved the _buildOfflineReasonSection() (Offline SLA & Action Updates) widget from below the Info Grid to below the Activity Timeline, i.e. where the comments section used to be.
• The Offline SLA widget is still shown only for offline tickets (isOfflineTicket()).

New screen order¶

1. Hero Banner
2. Status Pills
3. Info Grid
4. Activity Timeline
5. Offline SLA & Action Updates (offline tickets only)

Notes¶

• The comment code (_TicketCommentsSection, getComment(), addCommentAndRefresh()) has not been deleted. It can be restored by uncommenting.
• getComment() still calls the comments API (GET /support/{id}/comments) on screen load, even though the result is not shown. This can be removed later if needed.
• The analyzer may show an unused_element warning for _TicketCommentsSection. This does not break the build.

Testing¶

• Open an offline ticket. The Offline SLA card should appear after the Activity Timeline, and the comments section should not appear.
• Open a non-offline ticket. Neither the Offline SLA card nor the comments section should appear.
• In the Offline SLA card, check that Action Update submission, the ETA picker and the countdown timer work as before.
• Check that the scroll position and the bottom action buttons are not affected.