training

Failed Tab Ticket Flow: Replaced legacy session-remark actions on the Sessions → Failed tab with the modern Support Ticket Update flow.
Centralized Gateway API: Integrated apiClient across support services to target backend gateway endpoints with proper Bearer auth headers.
On-Demand API Execution: Removed bulk API calls on page load; API requests (by-sessions / failure-context) now execute strictly on-demand per clicked row.
Graceful 404 Handling: Implemented graceful error handling for non-deployed backend endpoints to prevent UI crashes and surface clear alert notifications.
2-Tab Modal Layout: Restructured SupportTicketUpdateModal into two distinct tabs: Tab 1: Overview & Update and Tab 2: Audit Trail / History.
Mapped Consecutive Session Cards: Transformed mapped session data into styled cards displaying Session #ID, Session GUID, status chips, and Primary Trigger Session badges.
Energy Field Removal: Removed the Energy: 0.000 kWh display field from mapped session cards per requested design specifications.
Internal Note Option Removal: Removed the Internal Note checkbox control from the update form while maintaining default isInternal: true in the API payload.
100% Dynamic Audit Trail: Bound the Audit Trail tab directly to backend data.history[] with dynamic status transition chips (Open ➡️ InProgress, InProgress ➡️ Resolved).
Regex Status Extraction: Implemented smart regex fallback parsing to extract exact status values from history summary text when structured fields are omitted.
Event-Specific History Icons: Added dedicated icons and badges for status changes, comments, assignments, and creation history events.
Role-Based Status Guard: Restricted the Closed status option in the dropdown for Technician roles using the canCloseTicket guard.
Customer Support Remark Restriction: Restricted session remark action visibility for Customer Support and Technician roles on the My Assigned Tickets page.
My Assigned Tickets Integration: Bound the My Assigned Tickets page (MyAssignedIssues.tsx) with GET /api/v1/reporting/support/my-assigned.
Zero-Consumption Remark Modal: Integrated ZeroConsumptionRemarkModal with mandatory resolution toggle (RESOLVED / UNRESOLVED) for zero-energy alert tickets.
Single-Call Session Bind: Added GET /api/v1/reporting/support/failure-context/by-session/{sessionId} integration for seamless single-call modal loading and candidate streak previews.
Zero-Error Production Build: Verified the complete workspace build with zero TypeScript and ESLint compilation errors (tsc --noEmit).