training

CustomerSupport
GET
/api/v1/reporting/customer/support/categories
Categories and subcategories for the complaint form.

POST
/api/v1/reporting/customer/support/tickets
Submit a new support ticket (`source` stored as CustomerApp).

GET
/api/v1/reporting/customer/support/tickets
Tickets this customer raised (created by current user).

GET
/api/v1/reporting/customer/support/tickets/{ticketId}
Ticket detail (only if the customer created it). Public comments only.

GET
/api/v1/reporting/customer/support/tickets/{ticketId}/history
History for a ticket the customer created.

SupportManager
POST
/api/v1/reporting/support
Create a support ticket (status Open).

GET
/api/v1/reporting/support
List tickets (filters, pagination).

GET
/api/v1/reporting/support/categories
Support categories and subcategories (tenant lookup for filters and ticket forms).

GET
/api/v1/reporting/support/my-assigned
Tickets assigned to the current user (`support.my_assigned`).

GET
/api/v1/reporting/support/{ticketId}
Ticket detail with comments.

POST
/api/v1/reporting/support/assign
Assign ticket (sets status Assigned).

POST
/api/v1/reporting/support/status
Update ticket status.

POST
/api/v1/reporting/support/comment
Add comment.

GET
/api/v1/reporting/support/{ticketId}/history
Ticket history.

PUT
/api/v1/reporting/support/categories/{categoryId}/auto-reply
Configure canned auto-reply for a support category (subcategory rules override when both apply).

PUT
/api/v1/reporting/support/sub-categories/{subCategoryId}/auto-reply
Configure canned auto-reply for a support subcategory (takes precedence over category).